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Lunch & Learn: User Tutorial on Improving Client Engagement Between Sessions

Event Date:

August 23, 2022

Event Time:

12:00 pm

This Lunch & Learn is  FREE  for all to attend.

Clients who regularly practice skills and techniques learned in therapy sessions have better outcomes, but it can be difficult for practitioners to both identify effective exercises and to encourage clients to actually practice consistently—especially on a busy schedule. Furthermore, sending, monitoring, and recording information in a HIPAA-compliant way remains a critical requirement. During this webinar, we will introduce practitioners to a free, HIPAA-compliant web application built to help therapists improve client outcomes, engage seamlessly with clients between sessions, and, importantly, save time. 

This 60-minute interactive workshop will provide a full overview of how works and the tools and resources available to therapists and clients through it. With, mental health professionals can 1) assess their clients’ symptom severity and functioning by assigning evidence-based assessments, 2) practice digital therapeutic exercises with their clients in-session, 3) remind their clients to practice exercises and techniques between therapy sessions with automated text/email reminders, and 4) review each client’s exercises/assessments and overall progress throughout treatment. 


  1. Participants will better understand the benefits of teaching therapeutic exercises during their clients’ sessions and having their clients practice those exercises between sessions.
  2. Participants will gain familiarity with the tools and resources available through that can save them time, improve client outcomes, and create deeper client engagement.
  3. Participants will view client outcomes not only as symptom reduction (e.g., reduced anxiety), but also as improved quality of life (e.g., increased social interactions).

About the Speaker

Michael Heckendorn (he, him) LPC, NCC is a Telemedicine Success Manager at and owner of New Terrain Counseling, an adolescent outpatient therapy practice based in Denver, CO. Michael’s passion for helping adolescents and their families started over 10 years ago in community mental health and has expanded to working in schools, universities, and private practices over the years. Now, Michael is bringing his expertise to to help guide, coach, and train other mental health providers on how to successfully integrate telemedicine into their practice. Michael provides professional consultation and mentorship for therapists on best practices for providing meaningful, client-centered, and outcome-driven teletherapy sessions.

Michael is based out of Arvada, CO and enjoys being in the mountains with his wife and two 90lb dogs, Remi & Roscoe.

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Event Schedule Details

  • August 23, 2022 12:00 pm   -   1:00 pm
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